Privacy Policy


  1. This is the privacy policy that governs (Al-Bahar Online) and details the uses and protects any information that you give when you use our website. Al-Bahar Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. Al-Bahar Online may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

  2. Information about our customers is an important part of our business, and we do not sell this information with others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Al-Bahar Group that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  3. Collecting Personal Information and its use

    1. In the course of your use of Al-Bahar Online , you provide us with certain information, as mentioned below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing the services and performing our contractual obligations, other than allowing us to better understand the Website users and improve the layout and functionality of Al-Bahar Online :

    2. This information includes (but is not limited to) Information about your name, address, phone number, e-mail address, billing and credit/debit/charge card information, order history, feedback, about your visits to and use of Al-Bahar Online (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation etc.

    3. Information relating to any transactions carried out between you and us on or in relation to Al-Bahar Online , including information relating to any purchases you make of our products or services.

    4. Information that you provide to us for registering with us as a Registered User (including your Account details).

    5. Information that you provide to us for subscribing to Al-Bahar Online Services, e-mail notifications, and/or newsletters.

    6. Any other information that you choose to send to us; and feedback including Product/Service reviews.


  1. We may use the Personal Information that you provide or that is obtained by us:

    1. To register you with Al-Bahar Online and to administer and provide our services, as mentioned on Al-Bahar Online
      To fulfill our agreement of providing services to you, including those relating to your purchase of products and their processing and obtaining payment;

    2. To analyze and profile your shopping preferences (market, customer and product analysis etc.) To enable us to review, develop and improve the products and services we offer and to enable us to provide you and other customers with relevant information through our marketing programs.

    3. We may use your personal information to make decisions about your using computerized technology, for example automatically selecting products and services which we think will interest you from the information we have. We may keep you informed of such Products and Services including special offers, discounts, offers, competitions and so on (including products and services of other companies and organizations) by e-mail, telephone (including automated calls),SMS text messages and other electronic messages such as picture messaging, post, fax or otherwise.

  2. Fraud Prevention - In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account etc.), with other Group companies/subsidiaries/affiliates of Al-Bahar Group, other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

  3. Telephone Calls - All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution.

  4. Disclosure of Your Information- While we will make every effort to safeguard and keep confidential the information provided to us, we might share your personal information with other group companies/subsidiaries/affiliates of Al-Bahar Group and other third parties, companies, retailers and organizations whose services or Products we provide to you through Al-Bahar Online , for the following reasons:

    1. To other companies and organizations to administer any prize draws or competitions.

    2. To our agents, staff and approved third parties to provide services for us.

    3. To anyone to whom we assign or transfer our rights and duties under our agreement with you.

    4. If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

  5. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Kuwait law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information.

  6. If Al-Bahar Online is sold to a third party or Al-Bahar Online otherwise becomes subject of a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Al-Bahar Online would require that the third party handles your Personal Information with no less care than taken by us.

  7. Cookies - New technologies are emerging on the Internet that help us deliver customized visitor experience. Al-Bahar Online may use such new technologies, including cookies or other technologies, to remember your information when you use Al-Bahar Online. We may use such technologies for tracking activity on Al-Bahar Online preparing reports, assessing trends, and otherwise monitoring the way in which Al-Bahar Online is being used. By accepting the Terms of use of Al-Bahar Online and this Privacy Policy, you confirm your consent to our use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

  8. Security - We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Al-Bahar Online is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or willful misconduct.

  9. Protecting your Personal Information is very important to us. All electronic transactions you make to or receive from us will be encrypted using SSL technology. It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting Al-Bahar Online

  10. If you require any further information you can contact Customer Services.

  11. General -You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any of the Personal Information that we hold is inaccurate, you may Contact Us. Our Website may contain links to other websites. Al-Bahar Online is not responsible for the privacy practices of websites not operated by Al-Bahar Online . We encourage users to read the privacy statements of each and every website that collects Personal Information.

  12.  You may receive emails from Al-Bahar Online based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.

  13. Any changes to our Privacy Policy will be posted on Al-Bahar Online and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of that posting It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes.

    1. Contact Us If you have any comments or queries in connection with our Terms and/or Privacy Policy, you can contact us by sending an email on  or call our customer service at 1848848